“RDFC Micro Federation” has laid down the following mechanism for redressal of grievances of its customers.
Level 1
Branch/ Toll-free number/ E-mail/ WhatsApp/ Website/ Portal The complainant can visit branch to register their complaint. The complaint can also be e-mailed at contact@rdfcmicrofinance.in .The customer may also submit their grievances on our website www.rdfcmicrofinance.in
Level 2- First Escalation
Branch Head/ Call Centre Manager
Branch Head can be contacted at branch itself. Call-center manager can be reached at the call
center number
Level 3- Second Escalation
Chief Grievance Redressal Officer
In case your complaint is not resolved, you may write to Chief Grievance Redressal Officer through contact@rdfcmicrofinance.in , or, you may also write to him at below mentioned
address:
Kamlesh Kumar Jat
Bhagat Singh Circle, Magadh Nagar, Chomu, Jaipur 303702
The customers are requested to necessarily provide Loan Account Number, type & details of Grievance/ Query/ Suggestion along with phone no. & e-mail ID while lodging their issue with the Company.
At every level, the Company will provide acknowledgement/ preliminary remarks to the customer within maximum of 7 days and final response will be provided within maximum 6 weeks depending on the type of grievance/request. If more time is required, the Company will inform the customer expected timeline. If you are not satisfied with the reply/ resolution provided by “RDFC Micro Federation” at one level or you do not receive any response, then you may escalate to the next level.
Service Request – Turn Around Time
| S no | Category | Turn Around Time |
| 1 | EMI Issues | 7 Days Post receipt of query |
| 2 | Statement of Account / Foreclosure Own Funds | 21 days post receipt of Customer Request |
| 3 | Foreclosure of Balance Transfer | 21 days Post receipt of Customer Request |
| 4 | Customer Papers Dispatch | 30 days from the Loan Closure date/Bouncing Charges Received date whichever is later. |
| 5 | Refunds | 7 Days from the refund received from Insurer or Refunds request received date. |
| 6 | Sanction to Disbursement | 30 days, Post clearance of all Sanction and other conditions, if any. |